tag:blogger.com,1999:blog-5556831972810821789.post5287982777473375032..comments2024-03-18T20:48:54.829-04:00Comments on Reflections Around the Campfire: Ding! Ding! Customer Service, Please!Unknownnoreply@blogger.comBlogger12125tag:blogger.com,1999:blog-5556831972810821789.post-89376855675424496352022-06-21T14:11:40.712-04:002022-06-21T14:11:40.712-04:00The problem with common sense is that it doesn'...The problem with common sense is that it doesn't seem to be as common in humans as it used to be. I agree with you about the chat option. I generally opt for that choice if it's provided, especially because it's usually available outside of regular customer service hours. I try to get a lot of my daily "chores" done as early in the day as possible, and chat lines often make that easier.<br /><br />Appreciate your joining the conversation!MARYhttps://www.blogger.com/profile/06717399651012721086noreply@blogger.comtag:blogger.com,1999:blog-5556831972810821789.post-86907942470328449222022-06-21T13:36:04.728-04:002022-06-21T13:36:04.728-04:00I've given up on Customer Service. I refuse to...I've given up on Customer Service. I refuse to speak to any human. If the company doesn't have a chat line, I don't buy from them. I'd rather deal with a bot any old time. At least they're programed to make common sense/Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5556831972810821789.post-66727568638157028792022-06-21T07:28:23.051-04:002022-06-21T07:28:23.051-04:00Laurel, you and Joe definitely get bonus points fo...Laurel, you and Joe definitely get bonus points for your optimism. And I agree with you that it doesn't take much time or effort to recognize someone or offer an extra dose of appreciation. Even small acts of kindness and gratitude can go a long way toward making the world a better place. It's funny, when our kids were little, they seemed to be amazed that Alan and I would engage a cashier or server in conversation, trade some teasing with them or offer some extra words of appreciation. Now, both of them are gracious to those they meet, and I've been out with our daughter when she has exhibited the exact same behavior she questioned when she was young. In my opinion, that's not a bad life lesson to learn.MARYhttps://www.blogger.com/profile/06717399651012721086noreply@blogger.comtag:blogger.com,1999:blog-5556831972810821789.post-71871820801631018602022-06-21T07:09:04.047-04:002022-06-21T07:09:04.047-04:00Thanks for your kind words, Mike. I think you'...Thanks for your kind words, Mike. I think you're spot on with your comment about mediocrity, and I believe that mediocrity may be a byproduct of a change in work ethic over the past couple of decades. Whether on the top or bottom rung of the organizational ladder, if there's no incentive (internal or external) to put forth your best efforts, then mediocrity is the result. (P.S. Alan 's belated Father's Day gift should be arriving later this week. Wink, wink. Thanks, again, for the idea!)MARYhttps://www.blogger.com/profile/06717399651012721086noreply@blogger.comtag:blogger.com,1999:blog-5556831972810821789.post-19458743868997330502022-06-20T23:58:28.965-04:002022-06-20T23:58:28.965-04:00Mary, I'm also a big believer in expressing gr...Mary, I'm also a big believer in expressing gratitude for a job well done. It's such a small thing, to notice someone and to thank them. Always with words, and often with a cash tip or a gift card when appropriate. And like you, whenever possible I let management know what a great job their employee did for me. At the same time, I don't hesitate to let someone know when I'm NOT happy, even if it's simply that I've been kept on hold for 15 minutes listening to horrible music. As Joe said, for the most part, I feel like we get much more good service than bad. I guess I'm an optimist, too. :-) Congratulations on your new Tahoe! Laurelhttps://ravenandchickadee.comnoreply@blogger.comtag:blogger.com,1999:blog-5556831972810821789.post-33580826022164600022022-06-20T23:43:56.899-04:002022-06-20T23:43:56.899-04:00Kudos for rewarding those who excel in a world tha...Kudos for rewarding those who excel in a world that tolerates or, perhaps, rewards mediocrity. We are also very diligent to show our appreciation in whatever ways we can. As always, yours was a lovely piece, like a warm cookie for the reader. Mike Millshttp://mills-travels.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-5556831972810821789.post-43506665936863020442022-06-20T15:37:42.722-04:002022-06-20T15:37:42.722-04:00Joe, I think it's in our nature to bring the n...Joe, I think it's in our nature to bring the not so good to the attention of management. Do you know what really bothers me? The fact that Alan and I are always so surprised when we get really good service instead of bad. It should be the other way around. (If you think there's more good than bad, I might have to start calling you Mr. Optimistic.) Certainly, as mentioned in an earlier comment, everyone has a bad day, and there have been times when we've tried to coax a grumpy staff member into a better frame of mind. Sometimes we're successful and sometimes we're not, but at least we try. It's so much more fun, though, to give someone a standing ovation - that makes everybody's day special, including ours! MARYhttps://www.blogger.com/profile/06717399651012721086noreply@blogger.comtag:blogger.com,1999:blog-5556831972810821789.post-10934350161428066152022-06-20T13:30:41.043-04:002022-06-20T13:30:41.043-04:00Mary,
Congratulations on the new Tahoe. Please p...Mary, <br />Congratulations on the new Tahoe. Please post a picture when it arrives at the new home. So good of you to give good comments and reviews. I usually only review when things go bad, but they asked and I'm happy to oblige. I'll try to do better. Thankfully, there's more good than bad. Have a great week. JoeEasin' Alonghttp://www.easingalong.comnoreply@blogger.comtag:blogger.com,1999:blog-5556831972810821789.post-38561130679622591262022-06-19T21:11:31.756-04:002022-06-19T21:11:31.756-04:00Good for you for sharing your views on both great ...Good for you for sharing your views on both great service and not so great service! I've noticed lately that we've been receiving more surveys from campgrounds after we've completed our stay. That alone is indicative of the agency's or the company's interest in providing its customers with a good experience. So I'm always happy to take the time to respond, praising the good and pointing out the not so good. I also mention any staff members who were particularly cheerful or helpful and ask that they be recognized for their efforts. I don't know if any of them ever are, but at least I feel like I've attempted to secure the round of applause that they deserve.<br /><br />Thanks for stopping by and for taking the time to comment! MARYhttps://www.blogger.com/profile/06717399651012721086noreply@blogger.comtag:blogger.com,1999:blog-5556831972810821789.post-80886102215748832812022-06-19T18:17:34.049-04:002022-06-19T18:17:34.049-04:00I too share you desire to recognize good customer ...I too share you desire to recognize good customer service. It is difficult to do and even more so in these times. Just dropped a note to Chick-Fil-A for their consistent great service and Blacksford RV, a RV rental company based in Las Vegas and Yellowstone. And when I don't receive the service I expect, I write a letter so they know they did not meet my expectations and probably many others that day. Not for tiny miscues as everyone can have a bad day but major issues.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5556831972810821789.post-22695328864334782122022-06-19T15:55:16.612-04:002022-06-19T15:55:16.612-04:00Joan, I was actually thinking about you and our co...Joan, I was actually thinking about you and our conversation as I wrote this post. Alan and I have often wondered how some people manage their daily lives. We were thinking of those who struggle with a language barrier, are too frail (mentally or physically) to fight the good fight and those who don't have a basic understanding of technology or personal finance. As for putting me in charge of your issues, I'm pretending I didn't hear you say that. Picture me with my hands over my ears and singing. La-la-la-la-la. Love you guys! MARYhttps://www.blogger.com/profile/06717399651012721086noreply@blogger.comtag:blogger.com,1999:blog-5556831972810821789.post-22214760720811173392022-06-19T11:47:51.738-04:002022-06-19T11:47:51.738-04:00Hey you...so we already commiserated over poor cus...Hey you...so we already commiserated over poor customer service, and companies that have such poor help that almost every bill has to be looked at, analyzed, and then fixed after five phone calls and endless wait time on the phone. I just don't know what is going on anymore. All I do know, if I weren't watching, we would be overpaying constantly. I feel bad for the older folks that have more issues hearing on the phone, or just don't have the energy to chase after all these mistakes. I plan to put you in charge of my issues when I get to that point - would that be OK? PS) LOVE these pictures!Joanyzzhttps://www.blogger.com/profile/07318659345218628695noreply@blogger.com